Introduction To ‘leave a place better than you found it’ is easier said than done. Yet on a small island at the southern tip of the Great Barrier Reef (GBR), one visionary with a team of dedicated individuals is doing just that. Part of the GBR World Heritage Area, Lady Elliot Island (LEI), is a […]
Author Archives: Hongmin Yan
Hongmin (Jess) Yan is a PhD candidate at University of Queensland. Her research aims to understand how employees in the service industry can be more proactive, creative at work and better interact with coworkers, customers or clients. Her recent research focuses on
frontline employees’ ethical decision making during service encounters.